Frequently Asked Questions
Everything you need to know about your Madame shopping experience.
How do I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unworn items with original tags intact. Simply initiate a request through our returns portal to schedule a pickup.
How do I find the right size for me?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to your own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for other regions across the country.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, please note that actual colors may vary slightly due to screen resolution and lighting conditions.